Privacy policy
Achievers Fluency is an app and website run by SVADH INFINITY, Bengaluru, India (“we”, “us”). This policy explains what we collect when you use the Achievers Fluency app and achieversfluency.com, why we collect it, and the choices you have. We follow India’s Digital Personal Data Protection Act, 2023.
What we collect
- Account details: your name, email address and profile photo when you sign in with Google, and your mobile number, which we verify once with an OTP.
- Your learning profile: your mother tongue, who you are (for example student, parent or professional), your goals, fields you choose and your speaking level.
- Practice activity: lessons and quizzes you complete, scores, XP, streaks, call minutes used, and short feedback notes from your calls.
- What you type: questions you ask Dee or Mee and your practice chats, so you can see them again.
- Your voice: during calls and Battle Arena, your speech is sent to our speech and AI providers to understand you and reply. We do not keep recordings of your voice. In Battle Arena, your answer is turned into text for scoring, and only the text and scores are saved.
- Payments: when you buy a plan, Razorpay handles the payment. We receive the payment ID, amount, plan and status. We never see or store your card, UPI PIN or bank details.
- Device and technical data: app version, device type, and error logs that help us fix problems.
How we use it
- To run the app: sign you in, plan your lessons, run calls, score your practice and show your progress.
- To give each person one fair free trial and to apply the plan you paid for.
- To keep the app safe, stop misuse, and respond to reports in Battle Arena.
- To improve lessons and fix errors.
- To contact you about your account, payments or important changes. We send offers only if you agree, and you can stop them any time.
We do not sell your personal data, and we do not use it for third-party advertising.
Who we share it with
Only with trusted providers who help us run the service, and only what they need:
- Google (Firebase and Gemini): sign-in, OTP, app infrastructure, and the AI that powers Dee and Mee.
- Sarvam AI: speech recognition and the voices of Dee and Mee.
- Razorpay: payments.
- Our cloud servers, where your account and progress are stored.
Other learners see only your display name, level and scores in Battle Arena and leaderboards, and your written answer after a duel ends. We may share information if the law requires it.
How long we keep it
We keep your data while your account is active. When you delete your account, we delete your personal data within 30 days, except payment records, which we keep for as long as tax and accounting laws require.
Your rights
- See the data we hold about you, and correct it.
- Delete your account from the app’s profile screen, or ask us by email.
- Withdraw your consent at any time. Some features may then stop working.
- Raise a complaint with our Grievance Officer (below), and then with the Data Protection Board of India if you are not satisfied.
Children
If you are under 18, please use Achievers Fluency only with your parent’s or guardian’s permission. We do not knowingly collect data from children without that consent.
Security
We use encrypted connections, protected servers and limited staff access. No system is perfectly secure, so please keep your phone and Google account safe too.
Changes to this policy
If we make important changes, we will tell you in the app or on this page before they apply.
Grievance Officer and contact
Grievance Officer, SVADH INFINITY
Email: support@achieversfluency.com
WhatsApp: +91 96113 54980
We reply within 7 working days. See our contact page for our address.